About

Image: Tea Room, Assembly Rooms
Image: Tea Room, Assembly Rooms

Located at the heart of a UNESCO World Heritage site, and of special architectural and historic interest, our four venues are certainly unique. As well as being iconic Bath landmarks, they are warm and welcoming centres of entertainment and hospitality, hosting a wide variety of events. It is our aim to ensure customers have a quality experience from the moment they enquire with us through to the close of their event, whilst also ensuring that the venues and their historic collections are protected for future generations.

We believe that our venues should be inclusive and enjoyable for all and we run a full schedule of in-house training including: Disability Awareness; Equalities, Customer Care.

Contact a member of the team about your event

We knew the location was stunning when we booked, but we couldn’t have known just how professional, supportive and kind the team there would be throughout".
Corinne, 2021 wedding
Awards

The quality of our venues and the staff that work within them have been recognised at some of the UK’s top awards. In addition to winning wedding awards over the last few years, our venues have also won Gold in the South West Tourism Excellence Awards 2020 for a variety of categories including Best Business Venue for the Assembly Rooms.

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The Roman Baths continues to receive a number of significant awards including Gold for Accessibility and Inclusivity and Large Visitor Attraction. 

Image: awards win
2018 Awards
Image: South West Tourism Awards logo
Responsible business

As part of Bath and North East Somerset Council, we work hard to reduce waste and consumption as well as sourcing local products and minimising food miles wherever possible.

Bath & North East Somerset Council is committed to addressing the causes and effects of climate change and is a Beacon Council for Waste.

Our catering provider, Searcys, sources local ingredients wherever possible and is committed to sustainability.  Find out more about their membership of the Sustainable Restaurant Association and everything they're doing to help the environment: Searcys and sustainability.

Heritage Services' Environmental Statement

Bath and North East Somerset Council declared a Climate Emergency in March 2019. Heritage Services, is a business unit within the Council responsible for the Roman Baths, Fashion Museum, Victoria Art Gallery, Bath Film Office, Bath Record Office and the World Heritage Site. Heritage Services manages its activities, buildings and estates to promote environmental sustainability, conserve and enhance natural resources, prevent environmental pollution, and bring about a continual improvement in its environmental performance.

We will continue to reduce our environmental impact and help to address the climate crisis. This environmental statement documents what we are already doing and sets out a range of objectives and targets to:

  • Implement sound environmental management practices
  • Increase awareness of environmental responsibilities amongst staff
  • Implement practices that reduce our carbon footprint
  • Minimise waste and pollution and operate effective waste management procedures
  • Reduce the consumption of non-renewable sources of energy
  • Reduce water consumption
  • Evaluate suppliers’ environmental credentials as part of the procurement process and give preference as far as is practicable to suppliers, products and services who score highly for environmental sustainability
  • Minimise the use of environmentally damaging substances, materials and processes
  • Maintain our buildings in an environmentally sensitive way
  • Invest in the conservation of our heritage collections and assets
  • Encourage modes of transport by visitors and staff which minimise their environmental impact
  • Implement Council-wide actions as a result of the declared Climate Emergency.

What we have done and currently do

Travel:

  • We advertise in railway stations and always list the travel time on posters to encourage rail travel
  • Our events and venues team works closely with Great Western Railway to offer discount packages to delegates to encourage rail travel
  • Our websites advise travel by public transport to Bath and gives distances from Bath Spa railway station. Car travel is the last to be listed and use of the Park and Ride is encouraged
  • We promote Bath BID’s bus discount scheme with First Bus to all our staff to encourage travel on public transport
  • We encourage walking and using rail for our staff to travel to offsite meetings
  • We work closely with our Travel Trade partners to advise them of the Council’s proposed clean air zone, which will be implemented in 2021, and to encourage them to adapt their vehicle fleets where necessary to respect its requirements and objectives.
  • We promote ourselves as part of a wider trip Bath to encourage a longer stay in the city
  • We offer free entry for our residents as part of the Residents Discovery Card Scheme to encourage them to visit with their visiting friends and relatives, who put less pressure on the environment by staying in their homes instead of hotels.

Waste, recycling and plastics:

  • With our catering provider Searcys we have eliminated the use of plastic straws
  • Our shops use recyclable paper bags and 100% biodegradable carrier bags. In line with DEFRA we charge for plastic carrier bags and the proceeds (after tax) go to the Roman Baths Foundation at the Roman Baths, The Glove Collection Trust at the Fashion Museum and to the Friends of the Victoria Art Gallery at the Gallery. Our aim is to stop offering plastic bags completely by 2022
  • We do not use plastic cups at our sites. We use paper cups that are compostable and biodegradable for spa water tasting at the Roman Baths.

Energy use:

  • Offices and meeting rooms have motion-sensitive lights which turn off automatically after the room has been vacated
  • We regularly audit the lighting used on site to ensure reduced energy consumption. Flood-lighting installed in the Great Bath in 2007 reduced energy consumption by 60%
  • Staff are encouraged to close windows and internal doors when leaving the office or meeting facility they have been using
  • Our computers and monitors have auto-switch off
  • Our public toilets have automatic mixer taps which help save water.
  • Suppliers
  • The Council employs a Think Local policy with regard to the procurement of goods and services. This means lower delivery emissions and fewer meetings where long distance travel is necessary
  • We work with a catering provider who sources local ingredients wherever possible (for more info https://searcys.co.uk/our-heritage/responsibility-sourcing/).

Funders and sponsorship:

  • We will neither seek nor accept funding from an individual or organisation if it is profiting as a result of environmental destruction.

Our aims for the future

We acknowledge that there is always more we can do and so we have outlined some actions we will try to implement, over the next two years:

  • Map our carbon footprint, to better understand how our activities contribute to it
  • Replace the 1993 heat exchange system at the Roman Baths with an updated version. The heat exchange system uses energy from the thermal spring water to heat the building. This new scheme will be extended to provide heating for the new Clore Learning Centre and the World Heritage Centre. Learn more about the energy capture project here
  • Offer discounts on entry to those who show a valid rail ticket with the current date
  • Purchase an electric or hybrid van for use in transporting stock and goods to our sites
  • Work with our catering provider to offer meat free incentives such as meat free Mondays and continue to encourage our catering partners to develop more plant based menus
  • Introduce a staff ‘green’ champions scheme and encourage a similar scheme for our catering partners
  • Survey staff across the service for their innovative impact reduction ideas
  • Take part in green weeks and celebrations e.g. Earth Day that are relevant to Heritage
  • Where relevant reference climate and sustainability in Heritage learning provision
  • Include an environmental impact assessment as part of the criteria for agreeing touring exhibitions, and loans in/out, including the transport associated with them
  • Take part in the Arts Council’s environmental programme.

This is an interim position statement and will be revised and updated as these aims are achieved or new measures identified.

 

Job opportunities

Bath’s Historic Venues is a great place to work and you can find all permanent and temporary jobs advertised on the Bath & North East Somerset Council's website.

If you are interested in working for Searcys, our contracted caterer, please visit the Searcys website.

Meet the team

Our experienced events team make every event special and we will support you every step of the way. We work closely with our contracted caterers, Searcys, to ensure arrangements are seamlessly managed. Searcys cater for all our events at the Roman Baths, Pump Room and Assembly Rooms.

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Contact a member of the team about your event

Tom Deller - Corporate Hospitality Manager

Tom has been working at Bath's Historic Venues since 2000 and is responsible for the Venue Hire department. Tom's role includes managing the budget, leading new technologies that will streamline the booking process and business development. However, Tom still likes to keep involved in the sales process so you may well see him on show rounds or answering the phone.

Random Fact: Tom set up and ran a comedy club for 6 years, that is still running to this day!

Louise Nicholson - Client Liaison Manager

Louise has been with Bath's Historic Venues since 2010 and is responsible for making final arrangements for events. Having previously owned her own wedding planning business, Louise loves dealing with the details relating to functions, but is equally happy conducting show rounds and answering client’s queries.

Random Fact: Louise is also a qualified Architect!

Gemma Reynolds - Marketing Officer

Gemma has been with the team at Bath's Historic Venues since 2004 and is jointly responsible for the marketing of all our exceptional venues with Lizzie.  Gemma has a special interest in digital marketing and social media and so you will often find her Instagramming our latest news and offers. Gemma job shares and is in the office on Thursdays and Fridays.

Random Fact: Gemma once had drinks with Nicolas Cage!

Lizzie Marshall - Marketing Officer

Lizzie has been with the team since 2005 and job shares with Gemma working Tuesdays, Wednesdays, and Thursdays. She especially enjoys the creative design side of marketing alongside strategy and planning.  Lizzie has previously worked at the South Bank Centre in London and has assisted in organising festivals.

Random Fact: Lizzie has a passion for Zumba and making stained glass panels!

Debs Coutts - Sales Executive

Debs is responsible for the sales of our beautiful buildings and is most happy introducing clients to the venues. Having previously worked at the Fashion Museum, she is especially well placed to conduct tours of the Assembly Rooms.

Random Fact: Debs is married to an 'eccentric inventor' so her life is never dull!

Searcys team

Graham Plumb - General Manager

Graham has been at the Pump Room for over 30 years and is responsible for leading Searcys’ catering team within Bath’s Historic Venues. Having trained as a chef at Westminster College and the Ritz Hotel London, Graham was head chef at the Pump Room for 12 years before becoming General Manager in 1998.

Random Fact: Graham won the Jiff Lemon pancake race in London in 1980 something!

Beth Perry - Senior Events and Marketing Coordinator

Beth loves meeting new people and believes that your personality and attention to detail is what matters the most within events. Beth has worked on numerous events including Glastonbury and other large festivals.  Beth also has significant experience in working on both corporate and private events.

Random Fact: Beth is often found covered in paint at the weekends up-cycling lots of furniture!

Harriet Smith - Sales and Events Co-Ordinator

Harriet is responsible for co-ordinating weddings and private events. She has a passion for event planning, an eye for detail and believes organisation is key. When Harriet was younger, she worked as a waitress, which is where her passion for events started.

Random Fact: Harriet plans to travel to the Bahamas one day to swim with pigs!


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