Privacy Statement

Bath’s Historic Venues

Privacy Statement

Effective Date 18/05/2018

This Privacy Policy applies to Bath's Historic Venues, part of the Heritage Services Department of Bath & North East Somerset Council. It applies to people making enquiries to hire any of the venues within the Bath’s Historic Venues portfolio (currently Pump Room, Roman Baths, Assembly Rooms, Fashion Museum Guildhall and Victoria Art Gallery. It also applies to the website www.bathvenues.co.uk operated websites, and its subdomains.  The Privacy Statement explains what information about you will be collected by Bath and North East Somerset Council when you make, or enquire about, hiring one of the historic venues or when you access the website. It explains how this information is collected, stored and used and how you can control the collection, correction and/or deletion of information

What personal information do we collect?

When you enquire about a private hire event within Baths Historic Venues in person, on the phone, by e-mail or via the website we may collect personally identifiable information such as your name, address, phone number and e-mail address. We may also need your partner’s or colleague’s details if we might be required to contact them too.

When submitting an enquiry via the enquiry webform on the website we will collect your name and e-mail address only. Our website may also log some information about website users (such as IP addresses). The latter is anonymous and is held purely for system administration purposes. In addition if you choose to purchase a ticket or product from us, our third-party payment processors World Pay will collect your payment information.

How we store personal data

Personal data obtained as part of the booking process for private hire events is stored on Artifax, our secure booking system. Artifax is a secure web browser application hosted on Bath & North East Somerset Council’s servers. Hard copies of booking forms and contracts are stored in a locked filing cabinet with access restricted to essential users. Personal data relating to private hire events  is held for up to four years after which it is deleted.

Personal information obtained via the website will be stored on a secure server and will be processed by Bath and North East Somerset Council as the data controller. This data will be held and processed under the terms of the Data Protection Act 2018. Such information may be shared across Bath and North East Somerset Council for the purpose of providing services to you. When you submit personal information using the Enquiry Form on www.bathvenues.co.uk  the webform submissions are stored for up to 6 months after which they will be deleted.

Our third-party payment processor, World  Pay will not retain, share, store or use personally identifiable information for any other purposes.

How we use personal data

We will not use or share your information with anyone except as described in this Privacy Policy.

Personal data obtained as part of the booking process for private hire events, or data obtained via our Enquiry webform, may be shared with our contracted caterer at the Pump Room and Assembly Rooms (currently Searcys). Searcys will only use this data to contact you about your specific event enquiry or with regards to the specific event you have booked. They will not share this data.

We may use your data to contact you about opportunities for hosting additional events within Bath’s Historic Venues or to tell you about forthcoming events taking place within Bath’s Historic Venues that may be of interest.

We will not give information about you to anyone else, or use information about you for other purposes, unless your consent has been given or the law allows this.

The use of your personal information is also covered by our registration under the Data Protection Act 2018. You can, under this legislation, request a copy of the information we hold about you. If any information we hold about you is incorrect please let us know.  We are committed to upholding the principles of the Data Protection Act, and will not process your information in a way incompatible with these principles. An individual who seeks access, or to correct, amend or delete inaccurate data should direct his query to [email protected](link sends e-mail). If requested to remove data, we will respond within 30 days.

Communication

By purchasing a ticket or product from our website you consent to allowing us to contact you in relation to this purchase. If you opt in to receive our e-newsletter information collected through the Mailchimp Service may be stored and processed in the United States, Europe, or any other country in which Mailchimp or its subsidiaries, affiliates or service providers maintain facilities.

This privacy statement only covers the websites run by the Heritage Services section of Bath & North East Somerset Council. Other links within these sites to other websites are not covered by this privacy statement.

We aim to ensure that our websites are up to date and relevant for our visitors. To help us achieve this goal we use Google Analytics and other analytical systems to analyse anonymous data collected by cookies about how visitors use our websites. This data also helps us to measure the success of our marketing campaigns across Heritage Services.

Cookies

The information below shows cookies that are set by this website and our ticketing platform page tickets.bathheritage.co.uk. We and any appointed third party company may use cookies and pixel tags to collect information about your use of the website to help us make improvements to our website. Cookies are small data files that are sent to your browser and pixel tags are needed in order to read cookies. Some cookies sent to your browser will help to save you time, for example by enabling you to leave a booking half way through and browse other parts of the website before returning to your booking.  You have the ability to accept or decline cookies by modifying the settings in your browser. However, you may not be able to use all the interactive features of our site if cookies are disabled. If you choose to disable cookies, each time you go to a new page, you will be treated as a new user and information that you input on other pages may not be saved.  Cookies are usually automatically enabled, but you can choose not to accept them, you can choose to delete existing cookies from your browser or, by editing your browser options, choose not to allow cookies in future.) You may wish to visit www.aboutcookies.org(link is external) which contains comprehensive information on how to modify the cookie settings on a wide variety of browsers. You will also find details on how to delete cookies from your computer as well as more general information about cookies.

Measuring website usage (Google Analytics)

We use Google Analytics on an ongoing basis to collect information about how people use the website, and from time to time use other third-party services. We do this to make sure we are meeting our users' needs and to understand how we can improve the site. 

Google Analytics stores information about what pages you visit, how you got here and what you click on. We do not collect or store any personal information (e.g. your name or address) so this information cannot be used to identify you. We do not allow Google to share our analytics data. 

We use Google Analytics Demographics and Interest Reporting to more accurately determine customers by age, gender and interests. This helps us better establish the types of content we make available and what we produce online is relevant to our audiences.

You can opt out of Google Analytics by implementing the Google Analytics Opt-out Browser Add-on(link is external).

Changing or updating your preferences

You are welcome to check or amend any personal information details we hold for you at any time.
Please e-mail: [email protected]
or call 01225 477786.