COVID-19: Advice for our clients

We are hopeful that we'll be able to host parties, live performance events and business events again soon. 

We appreciate that circumstances are different for each customer and so, for any of our customers who have event bookings about which they are concerned we are happy to transfer any deposit paid to a comparable future date.

We are also offering refunds in line with the latest government advice.  So if we can’t accommodate a booking due to the restrictions that are in place, and an alternative date is not practicable, we will offer you a full refund.  

As options for events become clearer, we will keep you informed on our website and social media channels with any information and updates.  Please do stay in touch by following us on Facebook, Instagram and LinkedIn.

Searcys and catering enquiries

The Pump Room restaurant reopened on Monday 10th August. 

Searcys have adjusted their style of service and their minimum numbers policy for wedding receptions, to reflect the restrictions currently in place. For any catering enquiries please contact either [email protected] or [email protected] or call 01225 444477.

Keeping you safe

We’ve put in place additional measures and restrictions at events for the safety of both guests and our staff. These are as follows:

• Masks are to be worn at all times during events held at the venues, unless food or drink is being consumed (during ceremonies this does not apply to the wedding couple or Officiant). 
• All guests will be asked to use the provided hand sanitiser on entrance to the venue.  Hand sanitising stations will be available throughout the venue. We have also implemented an enhanced cleaning regime before, during and after events.
• Guests will be asked to confirm that they have not had symptoms of Covid-19 or been asked to self-isolate in the last 14 days.
• Guests may be asked to arrive in slightly staggered times to minimise crowding and queues at the entrance.
• Guests will be asked to follow the latest Government advised social distancing measures. Our staff have been issued with appropriate PPE and trained to be vigilant in maintaining necessary physical distancing.
• The enclosed staffed cloakroom may be out of service – but we will provide coat rails for guests to hang their own coats. Please note large bags will not be admitted.
• WCs may be unisex, individual accessible facilities remain available.
• Table layouts may need to be prepared to follow social distancing measures (household groups).  This will be in line with Public Health advice and we can offer smaller tables to suit the group size better if preferred.
• Searcys will be happy to share details of their additional measures, and any restrictions in place, relating to the catering aspect of events.

For the very latest government guidelines relating to weddings, please visit: https://www.gov.uk/government/publications/covid-19-guidance-for-small-marriages-and-civil-partnerships

If you have any questions at all, please ask our staff, who will be very happy to assist. Please email [email protected] / [email protected], or call 01225 477734.